EXHIBITOR FAQ


How can I book a stand?

To register your interest in exhibiting CLICK HERE

For more information please contact us or phone +613 9002 4099

Where is the move in/move out information?

The schedule is available HERE to download or can be found within your exhibitor portal.  If you require forklift assistance to move your products to your stand you will need to book your move in HERE with Gel Events.

Where is my Exhibitor Manual?

The exhibitor manual can be downloaded HERE or located within your exhibitor portal.

I can’t seem to access the exhibitor portal?

We recommend you save your link somewhere you can easily locate. If you need your link to be resent to you, please email admin@arbs.com.au.

When will my stand be ready?

Whether you have arranged for a shell scheme stand through ARBS or a custom build with a stand builder the same access time applies for all exhibitor personnel.  Your stand will be ready for you to access from Sunday 26 May @ 12:00pm (midday).  Exhibitor personnel are not permitted in the exhibition prior to that time unless they have completed the ICC induction and have obtained permission from the Organiser.

Who do I contact regarding furniture and stand information?

Please see your exhibitor manual for key contact information or CLICK HERE.

Where do find custom stand build regulations and information?

You will find details in your exhibitor manual within the Exhibitor Portal. Alternatively you can access most information via the Exhibitor Services Manual or the Operations Manual from the ICC HERE.

Who do I contact regarding delivery of my goods?

Please contact the official materials handling company Gel Events.

Where do I send my goods to the venue?

Please check your manual in the first instance.  Goods can only be delivered by courier or a logistics company on the move in days of the exhibition prior to opening.  You must arrange for Gel Events to take delivery, unload and deliver goods to your stand on your behalf.  If you intend to deliver goods yourself you can do this once your stand is built and only during exhibitor access times.  See the item accessing the loading dock previously for more info.

Is there storage at the ICC?

There will be extremely limited storage at the ICC. If you have specific storage needs, please reach out to arbs@arbs.com.au to discuss.

How do I locate the permit forms for the ICC?

Various items may require a permit form for use at the venue, items like helium balloons, naked flames, hazardous materials, hot works, display of vehicles and so on.  All relevant forms are available in the exhibitor portal or via the ICC’s website HERE.

Where is the exhibitor information for the ICC?

Exhibitor manuals, guidelines, order forms, fact sheets and ICC exhibitor FAQ are all available HERE.

Who do I contact to set up internet and kiosk accounts at the ICC?

The forms are available within your exhibitor portal or via Exhibitor Services at the ICC HERE.

Can I provide food or drinks on my stand?

The ICC is the exclusive supplier of all food and beverages on site, so you must order all food directly through the ICC. Contact exhibitor services or view the stand catering menu options HERE.

Is lead scanning available?

Having lead scanning set up and working properly is vital for all exhibitors. We understand its importance in driving your success, so we have put together clear instructions on how to set it up, test it, and ensure your team understand both how to access the data and who can access the data.

Please download the Lead Management Instructions HEREand ensure you share this with your team. This is also available in the exhibitor portal. Please note, all lead scanning is done through the App, so make sure all team members download the App.

Where do I park at the venue?

ICC Sydney operates two 24-hour car parking stations with a total of 826 parking spaces including 11 disabled parking bays, 25 motorcycle parking spaces, 50 bicycle racks and 30 electric car charge spaces. Click HEREfor more information.

Do I get any parking discounts?

Exhibitor discounted parking is valid on full move-in or move-out days only. Carpark passes may be validated at the Exhibitor Services Desk on Exhibition Level 2, beside Hall 4.

How do I access the loading dock?

All goods requiring forklifts and access to the loading dock must be booked with GEL events and will be arranged according to a logistics schedule. This should have already been completed, however if you haven’t yet done so, please contact matt@gelevents.com.au.

There will be no access to the loading dock to anyone who hasn’t booked with GEL Events. For smaller deliveries that can be done with a trolley, we recommend you unload from the carpark, which has lift access to the showroom floor.

ARBS will be located in halls 1 – 4 at the ICC. See details on access to the loading dock HERE.

What is the Exhibitor Presentation Theatre?

The ARBS 2024 Exhibitor Presentation Theatre will feature exhibitors presenting product and technology information, updates and demonstrations of products and services they represent.  Entry to the theatre is free for visitors.

Download the ARBS APP to keep up to date with any changes and additions to the presentations.

To view the timetable for the Exhibitor Presentation Theatre, the ARBS Seminar Program and IBTech@ARBS Insight Series CLICK HERE.   ** Please note, timetable is subject to change.

How do I book a session in the Exhibitor Presentation Theatre?

The booking form for the the Exhibitor Presentation Theatre is located in the exhibitor portal or you can download HERE. Download the form, complete and send to admin@arbs.com.au. Bookings are on a first come, first serve basis.

For more information please CONTACT US

Do you sell attendee/exhibitor lists?

No, ARBS does not sell any lists. Third-party operators may offer to sell attendee lists, purporting to be associated with ARBS. We wish to clarify that ARBS has never, and will never, sell any lists or personal details of our attendees or exhibitors. Note, these companies are in no way affiliated or endorsed by ARBS, despite if they claim to be. Any communications offering to sell you lists should be disregarded.